1. Introduction & Scope

X44 (referred to herein as "we", "the platform", or "x44") is one of Bangladesh's most trusted online gaming platforms. Your privacy is our highest priority — and this Privacy Policy is a direct reflection of that commitment.

This Privacy Policy applies to all users of the x44.wine website and mobile app. Whenever you create an account, play games, make a deposit, or use any of our services on x44, we collect certain information. This policy transparently outlines the entire process of how that information is collected, used, and protected.

By continuing to use the platform, you automatically agree to this Privacy Policy. Please read it carefully, and reach out to our support team if you have any questions.

Good to Know: This Privacy Policy is written in English so that all users in Bangladesh can easily understand it. In the event of a legal dispute, the English version shall take precedence.

2. What Information We Collect

X44 collects two types of information from you: information you provide directly, and information generated automatically while you use the platform.

Data Type Example Collection Time
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Mobile number, email address At the time of account registration
Financial Information Mobile Banking/Nagad/Rocket number, transaction history During Deposits & Withdrawals
Device Information IP address, device model, browser type At Every Login & Session
Gaming Activity Gaming history, bet amounts, win and loss records While playing games
Cookies & Tracking Session cookies, preference settings While browsing the website

We never store your full payment card number or bank password. All financial transactions are processed through third-party payment gateways that maintain their own strict security standards.

3. Why and How We Use Your Information

X44 uses your information solely for the purposes listed below — it is never used for any other reason:

  • Account Management: For registration, login, password reset, and account security.
  • Identity Verification (KYC): To meet regulatory requirements for fraud prevention and anti-money laundering.
  • Payment Processing: To confirm deposits and process withdrawals.
  • Customer Support: To resolve your complaints and queries promptly.
  • Relevant Offers: To offer you bonuses and promotions tailored to your preferences.
  • Platform Improvement: To analyze user experience and improve the quality of our services.
  • Security Monitoring: To detect and prevent suspicious activity.
  • Legal Compliance: To respond to lawful requests from government or regulatory authorities.
Our Commitment: Your data will never be used to serve you irrelevant ads, and no marketing communications will be sent without your consent.

4. Data Sharing & Disclosure Policy

X44 never sells your personal data. However, your information may be shared in the following limited circumstances:

  • Payment Partners: With payment processors such as Mobile Banking, Nagad, and Rocket — solely to complete transactions.
  • Technology Service Providers: With hosting, cloud storage, and cybersecurity providers — all bound by strict confidentiality agreements.
  • Legal Obligations: Under a court order or a lawful request from a government authority.
  • Fraud Prevention: With industry-standard fraud detection agencies.

Outside of these circumstances, your information is never shared with any third party — including advertisers, data brokers, or any other organisation.

6. Data Security Measures

X44 follows the highest industry security standards to protect your information:

  • TLS 1.3 / SSL 256-bit encryption for all data transmissions.
  • AES-256 encryption for all stored data.
  • Regular security audits and penetration testing.
  • Two-Factor Authentication (2FA) enabled.
  • Automatic alerts for suspicious login attempts.
  • Restricted server access — only authorized personnel can view your data.
Your Responsibilities: Keep your account password strong and never share it with anyone. If you notice any suspicious activity, contact us immediately.

7. Your Data Rights

You have several important rights regarding your personal information held by x44:

1
Right to Access Information

To find out what data we hold about you, contact our support team. A full response will be provided within 30 business days.

2
Right to Rectification

If any of your information is incorrect or outdated, you can update it via account settings or by contacting support.

3
Right to Erasure

Upon a request to close your account, all data beyond legal obligations will be deleted within the designated timeframe.

4
Right to Data Portability

You may request an export of your data in a machine-readable format.

5
Right to Object to Processing

You may object to marketing communications or analytical use of your data — we will respect your preference.

To exercise any of these rights, contact our support team: [email protected]

8. Protection of Minors' Information

X44 strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.

If we find evidence that a minor has created an account, it will be immediately closed and all collected data will be deleted. If a parent or guardian believes their child has created an account on x44, please contact our support team right away.

9. Data Retention Period

Different types of data are retained for different periods:

  • Account Information: For the duration your account is active and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years as required by law.
  • Cookies & Session Data: At the end of each session or up to a maximum of 30 days.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Gaming Logs: Up to 90 days for technical troubleshooting purposes.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified in any way.

10. Changes to the Privacy Policy

X44 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered mobile number or email.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

Latest Version: This Privacy Policy was last updated in January 2026. For previous versions, please contact our support team.